Refund policy
Return & Refund Policy
Last Updated: November 1, 2026
Z & Joxa Co. — Physical Merchandise
Once an order has been placed, it cannot be canceled or revised. The return policy takes effect once an order is placed.
We have a 14-day return policy for eligible physical merchandise, which means you have 14 days from the date you receive your order to request a return and receive a refund or store credit. Return requests are only accepted for orders shipped to the USA and Canada.
For damaged or defective items, or if an incorrect item was received, you have 3 days from the date the item was delivered to request a return.
Return Options
You have two options when making a return request:
Refund — Less a $10 Restocking & Return Shipping Fee
We will refund the eligible return amount to your original payment method, less $10 to cover restocking and return shipping costs.
Store Credit — Free Returns
Choose store credit and we'll waive the $10 restocking and return shipping fee. Your return amount will be issued as store credit that does not expire.
Original shipping costs are non-refundable.
Exchanges and store credit returns are not available for orders outside the USA.
For return questions, contact laverne@zjoxa.com.
To initiate a return, visit our Return Center.
General Returns
To be eligible for a return, your item must be in the same condition you received it: unworn, unused, unwashed, in its original packaging, and with original tags attached.
Proof of purchase is required. Please reference your order number when submitting your return request.
You may return multiple items in one package, but a return request must be submitted for each item.
Shoes must show no signs of wear and must be returned in their original shoe box. The original shoe box must be placed inside another shipping box for protection. Shoes returned with shipping labels attached directly to the original shoe box, or with a damaged shoe box, will not be accepted.
Do not send items back until your return request has been approved. We will not reimburse return shipping costs incurred independently.
Once approved, we'll provide a prepaid return shipping label and instructions for sending your package.
Local Returns: For local orders, returns may be made through our parcel dropbox in Midland, Texas. Email laverne@zjoxa.com to arrange a local return.
Items sent or dropped off without an approved return request will not be accepted.
Once we receive and inspect your return, we'll notify you whether your refund or store credit has been approved.
Please allow 5–7 business days for return processing. Notifications will be sent to the email address or phone number provided with your original order.
Exceptions / Non-Returnable Items
The following items are not eligible for returns:
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Face masks
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Hats and hair accessories
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Underwear, bras, and undergarments
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Swimwear
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Custom products, special orders, and personalized items
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Sale items (all sales are final)
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Gift cards
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Digital products and downloadable content, as outlined in The Somewhere Edit section below
Our Made in Uganda Jebale Ko Pant is also non-returnable. Because this is a charitable product, $22 from every pair purchased is donated directly to Tekera Resource Center in Uganda. Therefore, we cannot offer refunds on this item.
Please contact us if you have questions about a particular product's return eligibility.
Exchanges
When initiating an eligible return, you may request an exchange for the same item in a different available variant.
Exchanges are free. We pay the shipping fees.
Damaged and Defective Items
Please inspect your order upon delivery and contact laverne@zjoxa.com immediately if an item is damaged or defective.
Items damaged due to incorrect sizing are not considered defective. Items that do not fit are not considered size defects. Color variations resulting from photography, lighting, or screen resolution are not considered defects.
We may request photographs to verify the damage or defect before approving a return.
Once approved, we'll provide a prepaid return shipping label and instructions.
Damaged or defective items will be replaced with the same item if available. Otherwise, you may choose a refund or store credit for the eligible return amount.
No restocking or return shipping fees will apply to approved damaged or defective item returns.
Do not return any items without prior approval.
Incorrect or Missing Items
Please inspect your order upon delivery and contact laverne@zjoxa.com immediately if an item is incorrect or missing.
For incorrect items, we may request photographs and require the item to be returned.
Once the return is approved, we'll provide a prepaid return shipping label and instructions.
After receiving the incorrect item, we'll replace it with the correct item if available. Otherwise, store credit for the item's purchase price will be issued as a gift card, subject to applicable law.
For missing items, we'll review the situation and work toward an appropriate resolution on a case-by-case basis.
The Somewhere Edit — Digital Products & Downloads
The Somewhere Edit is a travel-focused brand operated by Z & Joxa Co. Digital travel guides, itineraries, and other downloadable products sold through The Somewhere Edit are subject to the following digital product policy.
All Digital Product Sales Are Final
All sales of digital products are final. Refunds, returns, exchanges, and cancellations are not offered once an order has been placed, except where required by applicable law.
Because digital products provide access to downloadable content after purchase, please carefully review the product description before completing checkout.
Digital products are not eligible for the 14-day physical merchandise return policy, restocking fee arrangements, store credit returns, or exchanges described above.
Digital Download Delivery
Digital products are delivered electronically. No physical product will be shipped.
After completing your purchase:
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You'll receive an email containing a link to download your digital product.
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You may also access your download from your Shopify order status page when available.
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Please allow a few minutes for your download to become available.
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If you don't see your download email, check your spam, junk, or promotions folder.
A maximum of two (2) downloads is permitted per purchase.
Please ensure your email address is entered correctly during checkout.
Download Issues or Missing Files
If you do not receive your download link, experience technical difficulties, or are unable to access your purchased file, please contact us.
The Somewhere Edit Customer Support: thesomewhereedit@zjoxa.com
Please include your order number and a brief description of the issue so we can assist you.
We will work with you to resolve legitimate delivery or file-access issues.
If a purchased digital product cannot be provided as described or is defective, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
Digital Product Information & Accuracy
The Somewhere Edit travel guides and itineraries are based on firsthand travel experiences, personal recommendations, and information available at the time of publication.
Travel prices, transportation schedules, attraction hours, restaurant availability, entry requirements, booking links, and other travel details may change without notice.
Customers are responsible for verifying current travel information directly with the relevant providers or official authorities before making reservations or travel arrangements.
Differences in current travel conditions or personal travel preferences do not automatically qualify a purchase for a refund, except where required by applicable law.
Personal Use Only
All digital downloads purchased from The Somewhere Edit are licensed for personal, non-commercial use only.
Purchasing a digital product does not transfer copyright or ownership of the content.
Redistribution, resale, reproduction, public sharing, uploading, or commercial use of purchased digital products is prohibited without prior written permission from The Somewhere Edit by Z & Joxa Co.
Contact The Somewhere Edit
For questions about digital purchases, download access, or digital product support, please contact:
Email: thesomewhereedit@zjoxa.com
General Policy Information
Z & Joxa Co. reserves the right to review return and refund requests in accordance with this policy and applicable consumer protection laws.
Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be waived.
For physical merchandise inquiries, contact laverne@zjoxa.com.
For The Somewhere Edit digital product inquiries, contact thesomewhereedit@zjoxa.com.